PRINCIPLE INSURANCE OFFICER & CUSTOMER EXPERIENCE MANAGER.
Deadline: 28 Feb 2018.
Date posted: 11 Feb 2018.
Location:Dar es Salaam.
Description:
ROLE AND OBJECTIVE
• This role aims to drive excellent customer experience at every stage of the customer journey following registration to improve customer engagement and retention
• This role is also expected to manage our regulatory engagement with the Tanzanian Insurance Regulatory Authority
• An ability to work with other departments to resolve issues will be critical
• The role will report directly to the General Manager
RESPONSIBILITIES
• Design and manage an effective customer engagement strategy that ensures an excellent and consistent multi-channel post sales experience
• Resolve customer complaints and enquiries quickly through all channels, working with other departments as necessary to provide long term solutions
• Carry out robust consumer understanding to monitor customer satisfaction across the customer journey, and to improve product and service experience
• Manage an effective claims process for fast claims approval and payment while monitoring rejections to manage customer complaints and improve product design or claims experience
• Develop a hospital network to improve the claims experience and investigation
• Manage statutory submissions and approvals with TIRA (Tanzania Insurance Regulatory Authority) according to deadlines, and coordinate and lead product approval and other discussions
EXPERTISE & EXPERIENCE
• Bachelor Degree or Advanced Diploma in Insurance and Risk Management
• Not less than (3) years working experience in an insurance company
• Strong experience in customer service, preferably with a large company with customer care track record
• Engagement and understanding of the Tanzanian mass market consumer
• Excellent people management skills and experience
• Robust quantitative and qualitative analytical skills
• Experience in mobile technologies and digital products is an advantage
• Experience of managing regulatory affairs and stakeholder management
• Fluent in English and Swahili both spoken and written
TO APPLY CLICK HERE
Tags:
AJIRA